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Terms and Conditions of Sale, including delivery and Security & Privacy Policy
Driven In Car Solutions
1 Waldegrave Terrace
Radstock
Bath and N.E. Somerset
BA3 3EY
Tel: 0871 2223192
Email: sales@CobraTrakQ.co.uk
Please take the time to read our terms and conditions because by placing your order with CobraTrakQ.co.uk, you are agreeing to be bound by these terms.
In addition, please ensure that the information that you provide when placing your order is correct and up to date.
Section 1. 1
Security and Privacy Policy. 1
Security used throughout your payment process. 1
Privacy policy. 1
Section 2. 2
Terms and Conditions. 2
Our commitment to you. 2
Order confirmation. 2
Delivery. 2
Damaged goods or short deliveries. 2
Your right to return. 2
We know that people worry about shopping on line and that is exactly why our e-payment network uses digital signatures and strong encryption to ensure that all sensitive information is protected throughout the payment process.
Your information is sensitive and is therefore sent using SSL encryption, which encrypts data with a key of up to 128-bits and greatly enhances the integrity of the payment process.
If you would like further information on the security methods used for your transactions, please click on the Secure Trading logo on the shopping basket page.
CobraTrakQ.co.uk will not disclose your details to any other parties, however we may, from time to time email you with details of special offers that we believe might be of interest to you. Should you prefer not to receive emails from us please email admin@CobraTrakQ.co.uk and we will remove you from the list immediately.
We do retain information supplied by you in order to process orders, deliver products and process payments. We also hold this information to detect and prevent fraud and for warranty purposes. We will never sell your information to a third party although there may be situations where it is necessary to give out your details, like arranging for a delivery to be sent direct from the manufacturer to your address but we would always seek your permission to do so before hand.
We are committed to providing the highest level of customer care possible and promise to ensure that any problems you may experience are dealt with quickly and efficiently.
Once you have placed an order with CobraTrakQ.co.uk we will automatically send you an order confirmation. This will give delivery details and your order reference, which must be quoted when querying the order.
CobraTrakQ.co.uk will charge £4.00 per delivery for mainland UK only, if you live off shore and would like us to ship to you, please call for a quote on delivery costs. All orders are usually despatched within 48 hours, unless otherwise stated on the website. In the event of a delay, for whatever reason, CobraTrakQ.co.uk will contact you by telephone and/or by email with an update on your order. We cannot accept responsibility for delays where the hold-up has been caused by an event outside of our control although we will investigate all problems reported to us.
Damaged goods or short deliveries.
Please notify CobraTrakQ.co.uk within 48 hours of short or damaged deliveries either by phone or by email, sales@CobraTrakQ.co.uk. We will arrange a collection of the faulty goods at an agreed time and will need you to return the goods using our returns reference number along with all of the original packaging. We will arrange for replacement goods to be sent to you once we have collected the damaged goods.
Please be aware, however, that we cannot accept responsibility for consequential loss or costs incurred relating to damages or shortages.
You have a period of 7 working days beginning with the day after your purchase is concluded, in which to cancel your order. This does not apply if you have either opened the packaging or have begun using the product within that time. Notice must be given to CobraTrakQ.co.uk by either email, sales@CobraTrakQ.co.uk, or telephone 0871 2223192, of your decision to return unwanted goods as we will not accept any returned goods that do not have our returns reference number. All goods returned must be in original, sealed packaging and fit for resale. CobraTrakQ.co.uk will refund your money in full within 7 days of the goods being received by us, however, where packaging has been opened or marked, goods can no longer be considered as ‘new' and we may not be able to refund in full. It is not our policy to arrange collection of unwanted goods and would suggest that all returns are made using a recorded, traceable delivery service.
As CobraTrakQ.co.uk cannot accept liability for any goods that have been lost or damaged in transit we recommend that you ensure that the goods are adequately packaged and insured.
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